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This plugin adds to WordPress the features of a complete helpdesk ticket system.

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Easy to configure and easy to use is our first priority. This plugin is one step ahead in order to simplicity, functionality and extendability. It is translation ready. If you are translator, you can get free access of all premium add-ons for lifetime in exchange to translating it in your language if language is not available already.

Lifetime access will depend until you continue translating future strings. If interested, please via our support. This plugin is almost plug and play! for basic installation instructions. The following people have contributed to this plugin. Thank you to the translators for their contributions.

Translate into your language. View support forum. Description This plugin adds to WordPress the features of a complete helpdesk ticket system. Shortcodes : [supportcandy] - All In One support features for front-end. having this must be selected as support in general setting of SupportCandy.

Can be used as contact form. Unlimited Tickets : There free phone chat in candoy no limit of tickets can be created in free version. Unlimited Agents : You can create any of agents so that you can divide your workload of replying tickets. Ajax functionality : Almost every functionality is Ajax based so that its operational speed is at its best. Agent can simply access tickets from same where users can.

Lots of settings given to maintain agent view and customer view. This is very important feature for many websites where sales comes from answering questions and you may loose potantial customers just beause some of them free phone chat in candoy not like to create.

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Guest tickets is very powerful tool and most importantly, it is absolutely free. File Attachments : Files can not only be attached to description of ticket but also you can create any of custom fields of type attachment. Responsive De : It is deed to work on any possbile screen size so that you can operate anytime, anywhere. It is recommended to use full-width template for support so that it will work smoothly. Agent Only fields Fields visible only to agents in ticket : These are custom fields for agents only.

It is not available in ticket form but for agents use after ticket has been created. Private Notes : It is available for agents to save private notes to ticket not visible to customer. It can used as internal communication among agents in ticket.

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Ticket Form : Customizable ticket form allows you de your ticket form as per your requirement. You can even add extra information about any field to explain more about the ticket field to the users.

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Advanced Filter : You can filter almost anything in ticket list with its powerful advanced filter. You can save filters so that they are available just one click to apply on ticket list. Notifications : Customizable notification templates available for you to customize as per your requirement. You can make use of macro tags for ticket specific information which gets replaced dynamically. Also, you can set conditions rules to send notifications if it is matched. Conditions include any custom field which has options such as status, category, priority; custom fields such as drop-down fields, radio button, Checkbox fields, etc.

for API Documentation. Piping — Create or Reply ticket from comfort of. You can provide dedicated address to your customers such as support yourdomain. Canned Reply — Allows your agent to save reply which can be used in any ticket. It requires couple of click to insert reply in description. As Agent Rules — Set conditions to as agent automatically when new ticket is created. Remaining time is shown in ticket list if added SLA field to ticket list.

Satisfction Survey — Send an to rate ticket based on ased agent performance. Optionally customer can provide feedback to ticket. Automatic Close Tickets — Close tickets after x days of inactivity.

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Sending warning before x days of closing. Usergroup — Allow group of users to access each others ticket. Useful where your customer is an agency where multiple people can raise tickets and see tickets raised by other people in same agency. Agentgoup — Allows you to as ticket to group of agents so that any agent of the group has permission to view and manage ticket just like individually ased ticket.

Supportcandy – helpdesk & support ticket system

Knowledgebase Integrations — Integrates popular knowledgebase plugins for wordpress with your helpdesk. Export Tickets — Export tickets to CSV format so that you can use it for various purposes such as generate reports. Reports — This add-on gives graphical overview of your tickets.

Timer — This add-on adds timer widget to a ticket so that your agent can calculate total time spend for a ticket. Print Ticket — This adds print functionality for a ticket. When customer submit a form, new ticket will be created for piped forms. Private Credentials — Allow users to provide sensitive information within a ticket and manage visibility access to this information.

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Installation This plugin is almost plug and play! In addition to being very good with the plugin, the developer's support is very good. User or Administrator not getting any. Works very well. I have had an issue and it was resolved with support within one day! Had an issue that was very particular to our site as it was a conflict with a plugin, but they actually took time to fully investigate and apply a custom fix for us.

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Plugin is now working great and is exactly what we need. This is an extremely well written plugin with plenty of features. It is also very easy to extend to apply to varying use cases Ottimo plugin per la gestione dei ticket di assistenza, semplice da configurare e ricco di funzioni utilissime. Interested in development? Changelog V 2. Applicable only for frontend.

New feature: Allow rich text editor setting using which you can either allow or disallow guest or register the functionality of rich text editor. New Feature: Setting to delete tickets after the given time interval. New Feature: New filter for ticket list to filter tickets created by either registered user or guest users. New Feature: Add placeholders for ticket fields in create ticket form. New Feature: New widget Bio Biographical info added in open ticket.

New Feature: Control ticket logs visibility settings. Now you can edit role and set ticket log visibility controls. New Feature: Control edit or delete ticket thread permission for a user role. New Feature: Control attachment types for a ticket. Only accept attachment of the given extension.

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Fix: XSS Vulnerability fix for create, reply, and notes. Fix: As agent search not working for more than one search terms. Fix: Automatic guest user after ticket created. This works if setting Register user on creating ticket is enabled. Fix: As agent search not in order. Fix: Admin capabilities not working. New Feature : Setting to download or show image attachments. So that if someone do not want to show image path, he can choose download option. New Feature : Alert for complete ticket reply when you accidentally do any other ticket action, and forgot to save your reply.

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New Feature : You free phone chat in candoy add extra addresses and usergroups to a ticket.