Running a business online, you now have access to more support and sales channels than ever. From phone tosocial media like Twitter, Facebook and even Whatsapp, there is no shortage of ways in which you can communicate with your users and customers.
But one new channel, in particular, is becoming increasingly popular: live chat.
Immediate being defined as 10 minutes or less. WP Engine, a major hosting company now starts all support queries via live chat. So are you ready to start? At its core, live chat is a simple window that pops up on your website to display text. Users can type in it, and you can see and reply from your own backend.
Your agent can also see a list of users on the website and approach them with a question, like in a real store. You will mostly have to copy a few lines of codes and integrate it into your website. For a better overview of these tools and how they work, I created a video with some real-life examples here:. As mentioned above, chat support software is becoming increasingly popular, especially with online chat app, more tech-savvy generations.
The company with Polish roots is one of the largest live chat solutions out there.
12 best live chat software for small business compared ()
Their history dates back to and today, 24, customers use their product. No small feat. And indeed they make it easy to like their product. Further pricing information. They used to charge per seat and not per agent. However, now they switched to a price per agent model like the majority of live chat tools.
What I liked : Their numerous integrations that let you connect the chat with your newsletter tool ex. They make it easy to set everything up. Also, they are experimenting with a chatbot called ChatBotwhich I find exciting. And, of course, the general look and feel of LiveChat is a big positive.
Best chat apps for
Where they should improve : Prices are a bit higher than most of their competitors. Recommendable for : everyone who has the necessary budget, needs a reliable live chat and wants to take advantage of their plentiful features help desk, apps etc. The company, funded by Y Combinator, counts 12, customers and has been around since Interestingly, their team is distributed worldwide, meaning that there is almost always someone happy to answer any support requests you may have. Next to their days free trial there is even a free plan for up to 20 chats per month. Enough to dip your toes in the water.
Notable features include chat automation features which they call targeted chat that let you send automatic messages to visitors who are visiting specific s.
All premium plans include the same range of features. Forever Free is limited to basic functionality and 20 chats per month. What I liked : definitely their automation features.
Live chat software
Also their range of seasonal themes is a nice addon that adds freshness to your website. Also there are better providers when it comes to a multilingual setup. Recommendable for : businesses that want to make use of chat automations at a very reasonable price. A few Important live chat terms: Chat console: this is your control center. You will answer chat requests, monitor your live website users and more.
Usually this will be provided via a desktop or web client. Some chat support tools also let you go through an already existing instant messaging service like Slack. Proactive chats: the ability to monitor live users on your website and contact them before they touch the live chat window. This can be a great help, but can also frustrate some users who feel bothered by your messages.
Canned messages shortcuts : these are pre-written answers to regular questions that you can just bring up with a shortcut or in a few clicks.
Your data. your experience.
They can save you time, but can also make users doubt they are talking to a real person, so better use them sparingly. Triggers chat automations : sometimes have different names depending on the live chat provider, greetings, targeted chat but they are essentially the same tool for analyzing user behavior and sending an automated message.
For example, you could start a proactive chat conversation with users who spend an unusually high amount of time on your checkout to help them with the payment. Chat protocols: a record of the live chats.
Great for monitoring the quality of the answers and finding patterns in the frequently asked questions. JivoChat is a fully international live chat software, which has its roots in Russia. Almostwebsites use it currently. Their whole appearance is very modern, including online chat app actual chat tool.
They have a great system for automatic triggers that also lets you hide the chat widget if you want. You have an integration with Zapier, which helps you plug it into your favorite helpdesk or CRM. Recommendable for : Companies who need a cost-effective chat solution online chat app possibly also want to offer phone support. Just like LiveChat, Tidio also has Polish roots seems like Poland is quite a hub for live chat software. They are relatively young but have nevertheless put together a really attractive bundle.
Their free plan already includes up to three agents and unlimited chats. At first I was pretty impressed by the visual automation workflow they offer. What I liked : they have mobile apps for iOS and Android. Also, as mentioned, their workflow-based automations are mostly pretty great.
Where they should improve : they have plenty of great features, however, they sometimes are a bit rough around the edges.
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More than 2, customers rely on Userlike, a Germany-based live chat support solution. Their servers are also in Germany, which makes them a particularly attractive solution for customers online chat app the European Union as they are fully GDPR compliant. If you have more than just one operator, things start getting expensive pretty quickly though.
What I liked : the free plan is pretty decent to start with. Agents can request screenshots from their visitors, which is quite handy.
The 9 best live chat apps for customer support in
I also would like to see better trigger-based chat automations. Recommendable for : EU-based companies that need a solid live chat software that respects strict privacy laws.
In addition, you can install the live chat widget on as many websites you like. Pure Chat lets you try their live chat software for 30 days. During that period, you can test all the available pro features. Mobile apps are available for both iOS and Android. Another interesting feature is Aribot.
Live chat software buyers guide
With their two paid plans, you also get features like real-time visitor analytics and automatic chat alerts. What I liked : their real-time visitor analytics are top-notch and exactly the way I wish to have them. Overall, you get lo of useful features.
Where they should improve : I am not a fan of their user interface. For example, you can a profile pic for your chat agents. In terms of automatic triggers they provide the minimum but nothing worth writing home about. Recommendable for : companies that have larger teams with multiple chat agents.
Best live chat software: these are our 19 top tools (with pros and cons)
If you need support for more than one website, you should upgrade to the PRO plan. The US company is one of the most established live chat providers.
They started out in and count 10, customers now. While most competitors only have their software available in English, SnapEngage supports five more of them including Spanish, Portuguese, German and French. Also, they seem to be targeting customers with deeper pockets. It does include four chat agents already. Most other live chat companies would charge you a similar amount once you get to four agents. They do offer quite a few advanced features, among them cobrowsing, which is a way for the visitors to share their screen with you. Where they should improve online chat app in the chat console there is no live view of your visitors, which I find odd for a software that targets online chat app enterprise market.
The user interfaces look online chat app bit long in the tooth and could use a refresh. Smartsupp is unique in many ways. For once, they bring live chat analytics to another level. The other unique trait is their offer of a free shot of homemade Slivovica when ing up for the PRO plan.