If you are finding the idea of using the Live Chat daunting, be assured that our advisors will support you through the process. They have specialist training and experience in providing practical and emotional support to women and girls who have experienced domestic and sexual violence.
We expect only women chat demand on our Live Chat. As our operators only chat to one survivor at a time, and chats may last for a while, you may sometimes find that you are unable to chat with an operator straight away. Please be patient and try again.
If you prefer not to wait you can always call us on our Freephone Advice Line on: Monday to Friday 10am-4pm or you can us on: advice wgn. When your live chat session has ended, you will be given the opportunity to leave feedback about your experience of the service.
We hope that you can take a few moments to do this as it helps us to ensure that we are offering a service that best fits the needs of survivors, as well as assisting to secure future funding for the service. If you would like to make a complaint about the Live Chat service or an operator, please either info wgn.
Personal data may need to be collected in the event of a complaint being made.
It will only be used for the specific purpose of responding to the complaint and no further processing will be carried out. Empowerment and healing for women moving on from violence.
Web Chat. Home Web Chat. What you can expect when chatting to us?
Keep what you tell us confidential and secure, and only share information in exceptional circumstances. You will have control over the conversation and can end it whenever you want.
Talk with stranger - free chat rooms for everyone
During the session, our advisors are here to listen and offer you support. You may not always get the same advisor if you use the chat more than once or if you get cut off. If there is no response from you within 20 minutes the advisor will end the chat. Our Live Chat operators may ask a user to only women chat if they find the language used to be extreme and unacceptable.
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The operator may choose to end the chat if the language persists. The advisor may end the chat if they receive abuse or suspect a hoax chat. Our Advisors cannot provide legal advice or give online therapy but can post you to specialist solicitors and therapy services.
If you have used our chat before and asked for a transcript, you will have a unique code which you can use if you chat to us again. If you do the advisor will be able to see chats when they speak with you.
If you need urgent advice we recommend you call us on our free phone advice line on In an emergency always call What can I do if the live-chat is busy? Your individual feedback will not be seen by any of the Live Chat operators. Complaints If you would like to make a complaint about the Live Chat service or an operator, please either info wgn.
Opening hours. How to access this service.
Please click on the 'CHAT' icon in the right hand corner of the screen. What makes WGN different?