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The campaign features a series of engaging videos showcasing the brand's selling points highlighting hotel guest experiences. The launch of the video campaign follows the debut of the brand's revamped website during the last quarter. In less than three weeks, the videos generated over half a million views across YouTube, Facebook, and Twitter.
We know that different business models require different customer support models.
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The hospitality industry sets the ultimate bar for customer service standards. Hotel guests red planet chat to feel comfortable and properly taken care of in order to have a pleasant stay and a positive impression of the business.
But the traditional way of taking care of hotel guests does not for convenience. Red planet chat often have to call the lobby from an in-room landline in order to make a room request. That means guests need to be physically in the room for their request to be fulfilled, and that whoever is sitting at the front desk needs to be present and available to dispatch the request to the appropriate personnel.
But one hotel company has found a better way to accommodate its guests. We receive more messages than we do calls. There are many times that guests want to extend their reservation and ask us via chat to book a room for them. We can send a booking confirmation to them via chat right away.
Red Planet does not have dedicated customer service agents: front desk employees are entirely responsible for customer care. That means that these employees have more on their plate than just customer inquiries like overall guest management responsibilities and benefit massively from having smart, simple support tools at their disposal. For example, front desk employees at one hotel are currently trying out the new Helpshift agent app that is very similar to the one that guests use.
They can respond to messages on a mobile phone wherever they are on the premises or otherwise, chatting back and forth while going about their other duties. Red Planet boasts a high customer satisfaction rating, and this aforementioned connected and continuous experience further equips these hotels to maintain and improve that already top-tier standard of service.
In the past 30 days, the company has seen an incredible impact:.
Red Planet has decreased employee time to first response by 73 percent. These happy customers should spread the word about their great experiences and return for future travels. Helpshift is summoning the greatest gaming super powers to level up player experiences.
Hospitality: The Highest Bar for Customer Service The hospitality industry sets the ultimate bar for customer service standards. Employees do as well.
In the past 30 days, the company has seen an incredible impact: Red Planet has decreased employee time to first response by 73 percent.